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Block Management
Welcome to our Block Management section, here you will be able to navigate your way around all aspects of our Block Management services, if you are interested in any of our services and would like to progress the matter further then please
[Contact Us]
or use the
[Online Block Management Quotation System]
We manage Blocks with a minimum of 2 apartments up to large estates.
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Management
Fees
PAMS
Sevice
Charge
Accounting
Management
Accounts
Company
Secretarial
Reporting
Credit
Control
Management Fees
As all properties are completely different we do not have a standard tariff of fees, each client’s requirements are also different.
We believe in long-term relationships with our clients and therefore ensure our fees relate to the service required.
Once we have had an initial meeting with you to discuss your exact management requirements we will then be in a position to provide a fixed quotation.
Due to the types of clients we act for, we do not publish our client list, however if our relationship is going to progress we will then supply you with references from some of our select clients
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- Select list of clients.
- Fees are in line with the R.I.C.S code of practise.
- Fees tailored to each property.
- All services prior to appointment are at our own expense.
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PAMS : Property Asset Management System
We believe in providing the highest level of personal service to our clients we able to achieve this due to our investments in our bespoke property asset management software
PAMS (Property Asset Management System)
We provide
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- Full on line access to your personal account.
- Through a secure log in Directors can view live accounting data relating to their building giving a full breakdown of the blocks financial details.
- Each client via their secure password can log in to the system to view their own mini statement.
- Access to all relevant building reports such as budgets, newsletters etc.
- Access your data anywhere in the world.
- Complete transparency between yourselves (the client) and your agents.
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Service Charge Accounting
Backed by the power of PAMS, listed below are examples of some of duties.
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- Collection of service charge demands, reserve funds and ground rents.
- Preparation of service charge budgets.
- Cash flow forecasts and future expenditure.
- Payment of approved invoices to contractors and utilities.
- Proactive credit control.
- Preparation and submission of annual accounts.
- On line reports and updates for all to view.
- Full analyses of income and expenditure.
- Delivery of documentation by post fax or email to multiple addresses for each lease holder.
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Budgeting & Management Accounts
It is our mission to achieve best value when producing the annual budget, however this should not compromise service or quality.
We endeavour to negotiate on your behalf to reduce all costs were possible. As our management accounting is updated on a daily basis we strive to keep on top of every situation that may arise in your building.
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- Budgets monitored for over spend.
- Management accounts on line.
- Trial balance produced each month.
- Year-end surplus or deficit report instantly produced.
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Company Secretarial
Every private limited company (residents management company) requires a company secretary (and at least one director).
The secretary is the chief administrator for the company.
He or she normally is responsible to ensure that any documents, which need to be sent to Companies House for submission, are sent on time.
The secretary can also be a director, and therefore hold the same responsibilities as the other directors.
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If the secretary is not a director, he or she is still an officer of the company and is responsible for its actions
(with the exception of the companies accounts, which are the personal responsibility of the board of directors)
Block Management offer this service to all blocks, this includes the use of our office as the registered company. |
Reporting
There are many different ways for us at Block Management to keep you updated regarding what is going on in your property.
Whichever options and services you choose we know that you will be more than satisfied.
Transparency and the necessity to provide live up-to-date accurate information is paramount to us.
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- Delivery by fax post for email.
- News letters.
- Income & expenditure reports.
- Arrears reports.
- Month end report.
- On line live management accounts.
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Credit Control
From the offset of instruction to Block Management we establish the way we will collect funds.
We adhere to the provisions contained within your lease; different building have different polices, we are happy to adopt these.
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- Statements issued each month.
- Automatic generation of arrears letters.
- Automatic follow up procedure.
- Personal contact were required.
- Full collection service for serious offenders.
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Major Works
Major works are generally required periodically as stated in your lease.
Block Management will oversee and manage existing and future programmes to ensure the building does not depreciate due to neglect, and as importantly you carry out the required maintenance as per your lease.
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- The preparation of works specification.
- Supervision of all building works.
- Management of contracts.
- Budgeting & collection of funds.
- The tender and selection of appropriate contractors.
- Health and safety assessments.
- Risk assessments.
- Method Statements.
- Building control regulations.
- Project management of works.
- Initiating and implementing preventative maintenance.
- Ensuring long term objectives are achieved.
- Issuing the correct documentation such as section 20s.
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Royal Institute of Chartered Surveyors
One of the Directors on the board of Block Management is a fully qualified member of RICS (Royal Institute of Chartered Surveyors)
This ensures as a company we are able to adhere to the correct code of practice, this in turn ensures that our clients have the peace of mind that their building is in good hands.
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- Major works over seen.
- Dilapidation works.
- Contract administration.
- Boundary disputes.
- Proactive maintenance plans.
- Rent reviews.
- Lease renewals.
- Landlord & tenant, matters.
- Insurance valuations.
- Tenders & specifications.
- Party wall works.
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Gardening
The external appearance of any building is the first thing everyone sees, we at Block Management believe this area of upkeep is of paramount importance.
The regular maintenance of grounds, car parking areas and flowerbeds, is simplistic providing a quality contractor is used and the managing agents carry our regular inspections to ensure this matter is attended to correctly.
There is nothing worse than returning home to see litter/weeds in the grounds/borders and flowerbeds and overgrown areas of lawn. |
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- We instigate a regular up keep programme during all seasons.
- We regularly inspect the property to ensure quality.
- We tender the contracts to ensure best value.
- We monitor the progress of the contract.
- We do not use poor quality contractors.
- We do not pay for poor quality works.
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Cleaning
Nobody wants to live in a dirty building. Common parts landings and stairwells are obviously the most used area of a building, the amount of traffic depends on the size and set up of the property. It is vital to ensure that the cleaning frequency is based upon this.
Poor cleaning management results in further wear and tear to the property and a build up of dirt and litter, this in turn brings pests and bad odours to a building, again managing agents are judged on this area of management we at Block Management believe in getting this right 1st time.
Our regular inspections to your property ensure the cleanliness of the common parts is maintained to a high standard. Without regular inspections cleaning contractors can in some cases become complacent, and carry out the minimum of care, with regular inspections this rarely happens.
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- We instigate a cleaning programme to suit the property.
- We regularly inspect the property to ensure quality.
- We tender the contracts to ensure best value.
- We monitor the progress of the contract.
- We do not use poor quality contractors.
- We do not pay for poor quality works.
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Safety Equipment
Block Management carry out a
safety (Risk assessment) survey on your property shortly after instruction to manage. It is crucial that your building are protected with adequate measures to ensure that all residents, contractor and visitors are safe whilst in the property.
Depending on the size of the property, plant installed (ie lifts and other machinery) would depict the basic requirement in accordance with legislation.
Does your building meet the latest required standards of safety?
The risk assessment is vital as this points out any areas that require attention.
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- Fire detection systems.
- Smoke detection systems.
- Smoke extraction systems.
- Emergency lighting.
- Cctv systems.
- Electronic door access systems.
- Fire extinguishers.
- Panic buttons.
- Water hygiene management.
- Lift.
- Communal boilers.
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Security
Security of any building is of the upmost importance.
This also includes the safety of residents, their property and others visiting a building.
Now days too many people have access to common part areas.
It is important to ensure maxim protection is achieved but without compromising access for those that require it. |
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- We recommend that a basic intercom system is in place.
- We strongly recommend that all external doors are kept locked.
- We recommend external cupboards such as bin stores are locked.
- We recommend the use of CCTV systems in larger buildings.
- We provide a security report on all managed buildings.
- Were required we provide doorman and night security staff.
- Key fob systems are now the best form of front line security.
- Security entrance keys.
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Building Plant
Even the smallest of buildings have some sort of equipment that requires maintaining. We class this equipment as an asset to the property. It is vital that such equipment undergoes regular maintenance in accordance with the manufactures guidelines.
Equipment can range from a basic entry phone system, to lifts & central heating and cooling systems. In our experience were equipment has not been correctly maintained, it generally fails and this can be costly as well as inconvenient to residents.
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- We carry out an audit of all plant and equipment.
- We ensure that expensive equipment is insured.
- We tender contracts to ensure all plant and equipment is maintained.
- We follow up contactors reports and take the appropriate action.
- We ensure that a 24hr service is provided by the contracted maintainance company.
- We provide an ongoing preventative maintenance programme.
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24 Hour Emergency Service
Block Management provide a full 24hr maintenance support service to ensure your property is protected at all times.
We understand that most emergencies happen outside normal working hours, our help desk is always open to deal with all types of problems.
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- Arrangement of full 24 hour maintenance cover.
- Dedicated out of hours team.
- Companies on standby for any form of emergency.
- All trade types covered.
- All trades men are qualified in their trade.
- All trade suppliers have to pass our vigorous checks and continue to provide a 1st class service throughout their contract.
- After care service.
- Ongoing support during major disasters.
- On line job tracking.
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Testimonies
"At last we have found Management Company that really do what they say they can do."
R Roberts 36 flats London
"The online PAMS system is amazing, we use it whist having our weekly board meeting."
Simon Arnold 42 flats Ipswich
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"Although there offices are miles away from us, every month we get visited by the property inspector, great service!"
J Mctaggaert 12 Flats Carlisle
"We are a small building of only 3 flats, we cant believe the service we get compared to our previous agents."
Mrs Patel 3 flats Plymouth
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Service
Overview
Insurance
Provisions
Staff
Our
Team
Legislation
Property
Inspections
General
Contracts
Service Overview
Block Management provides services as detailed with in this section of our web site.
Exact details of your specified services are clearly stated within our contract.
Each contract is tailored specifically for each building.
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- Full management Service.
- 24hr maintenance service.
- Dedicated team for your property.
- Scheduled property inspections.
- Frequent news letters.
- Direct access to financial information.
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Insurance
In today?s current climate it is imperative that all aspects of insurance are explored and it is a necessity to ensure that the correct cover is in place to protect the residents, directors and of course the building.
To the right is a list of the various aspects of insurance that we will advise you on, in relation to the requirements of your property.
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- Buildings Insurance.
- Terrorism cover.
- Employers liability insurance.
- Directors & officers insurance.
- Plant & equipment insurance.
- Residence association insurance.
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Staff
In general larger buildings will employ their own staff from part time caretakers to residential porters, this aspect of management takes on new risks, the building or (company) is classed as the employer, and therefore has to abide to all aspects of employment law and health & safety.
This area of management is specialist and must be dealt with accordingly.
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- We manage all employed staff.
- We manage health & safety.
- We manage employment Law.
- We recruit on your behalf.
- We manage employment contracts.
- We manage the welfare of all staff.
- We manage training programmes.
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Our Team
We at Block Management have a truly hands on approach to property management, whist all clients have an allocated team to deal with their requirements.
All members of Block Management are able to help, no more waiting weeks for basic information, responses to your enquiries and feedback on your property. |
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- Access to the directors.
- 46 years accumulated experience.
- Dedicated maintenance department.
- Dedicated property management teams.
- Dedicated accounting department.
- All teams are able to help you.
- 24hr Emergency maintenance service.
- Multiple office locations.
- Property inspectors based in your area.
- We are here to help at all times.
- In House Rics Surveyor.
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Legislation
Block Management take great time and care to ensure that all properties we manage are compliant with legislation and are kept up-to-date with the ever changing rules and regulations that must be adhered to.
We pride ourselves on our attention to detail.
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- In House Legal Department.
- Staff are all members if the IRPM.
- We are applying for investors in people.
- We are currently awaiting receipt of documents as approved ARMA registered agents.
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Property inspections
Every Building needs regular inspections, lack of presence from your managing agent will result in a poorly run building, and ultimately it will result in the agent being changed.
We at Block Management agree in writing a schedule of visits, the frequency will depend on the size and complexity of the property, whatever is agreed we stick to.
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- Inspection dates agreed from the outset.
- Emergency visits are not a problem.
- Site report prepared and distributed after visit to all lease holders.
- All residents are notified in advance, so if they require they can meet with the agent.
- Photographs are taken of any defects, faults or problems.
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Contracts General
We at Block Management will ensure that, all the required contracts are in place to ensure that your building is running smoothly, our software monitors expiry dates and service visits to ensure everything is in order.
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- Negotiate terms and conditions.
- Monitor quality.
- Monitor cost control.
- Re tender were required.
- Terminate contractor were unsatisfactory performance is evident.
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Block Management Finanace Maintenance Management Testimonies
Documents will soon be published for download.
Documents will soon be published for download.
Documents will soon be published for download.
Documents will soon be published for download.
Online BlockManagement Quote
We at Block Management will ensure that, all the required contracts are in place to ensure that your building is running smoothly, our software monitors expiry dates and service visits to ensure everything is in order.
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Documents will soon be published for download.
Online BlockManagement Quote
[ Click here to fill out our Evaluation
Form ]
We will be able to provide you with a guide to
our fees in relation
to managing your block, the more information you can provide
the more accurate our guide will be.
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Block Management 
