Reports to: Principal Property Manager and Head of Property Management
Summary
You will be the Property Manager to the Residential Blocks within your dedicated portfolio. You will provide a cost effective, efficient, customer focussed service.
Roles and Responsibilities
Your responsibilities will include (but are not limited to) the following:
Professional Skills
Legislation Keep up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under our control ensuring that team members share the knowledge.
Lease Management
Be able to read and understand leases from many perspectives and foresee likely issues arising from individual leases. Ensure any direct reports understand a lease, coaching an mentoring where necessary.
Day to Day Management of Property Portfolio Proactively develop service levels across the portfolio to exceedclient expectations, advising client of management set-up.
All correspondence to be responded to within 48 hours. Detailed correspondence within 5 workings days provided an acknowledgement sent. Phones call to be returned within same dayor the following day of business.
Ensure that team members demonstrate and apply an understandingof all the agreements in place including legislation and codes of practice.
Site inspections Blockmanagement expects you to regularly visit the properties in your portfolio and to carry out a thorough site inspection on each visit.
Follow up all visits with a site inspection report.
Always make sure residents are aware of you visiting, so it will allow them to talk to you if necessary and promote your regular visits.
Best practice To keep up-to-date with best practice it is recommended that you
study the Landlord and Tenant Acts 1985 and 1987, particularly S20
and L&T 1985, the Commonhold and Leasehold Reform Act 2002,
and documents from ARMA, IRPM, IOH etc.
Health and Safety Read and confirm your understanding of Block Management Uk Ltd and and then implement without exception.
Contractor Management
Ensure only approved contractors are instructed. Regularly monitor
service delivery of contractors. No orders to contractors outside
statutory limits unless consultation procedures followed.
Insurance Regularly liaise with the Insurance Administrator to ensure you are
aware of any claims, and ensure claims are dealt with in a timely
manner.
While carrying out site inspections, identify any potential insurance
risks across your portfolio.
Credit Control and Accounting issues
Work together with Credit Control and Purchase Ledger departments
on queries and always have an understanding of the accounting
process entailed when chasing debt or paying contractors.
Organisation Skills
Personal Work Planning andTime Management
Plan work for the long-term future and put in place measures to ensure team goals can be achieved in a timely manner.
Meetings Attend regular meetings to update team and encouraging teammembers to contribute.
Record Keeping Constantly review record keeping procedures for self and team, implementing changes as required. Ensure that accurate and timely records are kept i.e. work orders, visit reports, holiday notes etc.
Personal Skills
Verbal Communication
Be able to present a logical argument verbally to an audience in a straightforward manner. Be able to communicate with all relevant parties in an understandable and business like manner.
Written Communication
Produce factual letters and reports in a clear and concise manner suitable for any audience. Assertiveness and Influencing
Develop others ability to balance their own needs with the needs of others. Sell ideas to others through enthusiasm and demonstration of better working practices.
Problem Solving/Creativity
Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Put measures in place to prevent problems recurring and ensure speedy progress and problem resolution.
Decision Making Demonstrate ability to make decisions both independently and collaboratively, having first evaluated different options. Make decisions on property management issues following consultation with relevant parties but make quick decisions where necessary.
Support decisions with factual information.
Self awareness Assess your own performance and attributes accurately, actively seeking support to meet development needs and demonstrate an awareness of your own impact on others. Coach and develop others in areas of personal strengths.
Management of Conflict
Proactively anticipate areas of conflict.
Take appropriate action to address any areas identified and how they can be avoided.
Leadership Ensure that the team responds promptly to requests for maintenance and that the team have a basic knowledge and working understanding of what is required. Visit properties within the portfolio as necessary and in accordance with service standards in the management agreements.
Comfortably assume responsibility for your team, managing their own programme of work, motivating them to achieve their objectives and leading by example.
Employment Read and confirm your understanding of Block Management Uk Ltd and and then implement without exception.
Liaise with the Head of Property Management on any staffing issues such as recruitment and disciplinary.
Customer Focus
Client Retention Manage the longer-term aspirations of clients, constantly developing the service levels to exceed expectations.
Manage effective feedback mechanisms for all clients and lessees and regularly take proactive steps to improve client/lessee/agent relationships.
Customer Service
Actively investigate our value to the customer and identify new solutions, which will exceed the customers expectations.
Maintain regular contact with customers understanding their long-term plans and the implications for the relationship with the business.
Listen to customers and identify trends to ensure that improvements take place to match changing requirements.
Become intimately involved in the customers decision making process, working to deepen our understanding of the customers needs beyond others expectations.
Strive to exceed customer expectation by responding appropriately, constructively and in a timely manner.
Difficult Situations Implement and use formal complaint procedures effectively involving team members where appropriate.
Motivation and Communication
Openly communicate beliefs and values, seeking views of staff to motivate the team. Give direct and honest feedback on performance of clients staff and contractors and resolve different reactions to problems, turning a negative situation into a positive one.
Setting and Maintaining Standards Seek and implement new methods, challenging the way we do things. Allocate and monitor work of others, developing team working to improve performance. Offer appropriate and useful feedback.
Salary between 15k & 25 pending on experance
